We’ve all heard the saying “honesty is the best policy”, but many companies still choose not to live by this simple phrase. It is without question that honesty in business will help to maximise your company’s potential.
The word ‘honesty’ encompasses a range of qualities that customers look for in a business.
If you have a reputation of being honest, you are also known to possess a high level of integrity and transparency as well. To be honest means you take pride in the work you do, you believe in the service you provide, and you don’t try to be something you’re not.
Whatever your industry, healthy competition is what keeps a company afloat.
Putting your best foot forward at all times is the key to ensuring your business is a success. Honesty in business is at right at the top when customers are deciding which company to do business with.
Set the standard you want your staff to follow
If you want a culture of honesty within your company, it must start at the top.
The attitudes you possess have a trickle-down effect and can quickly impact the workplace.
It’s your leadership that will set a precedent as to how you treat your customers. Your staff will know if you are dishonest with your customers and if they see you doing it, they’ll think it’s okay for them to do it too. Before you know it your entire workplace will have thrown your best possible asset out the window.
Poor work ethics have a way of spreading fast throughout a workplace.
Unfortunately, trying to regain a positive work culture requires a lot of damage control. It’s best to set the right standard from day one and to always strive for improvement.
Honesty in business is doing the right thing because it’s the right thing to do
When it comes to honesty in business, doing the right thing is the basis of getting things right. Sometimes this means facing some harsh truths, but this will lead to an improvement in what you provide. If you have made a mistake, be honest and rectify.
Acknowledging a downfall has a lot of benefits. There is only one way to go, and that’s up! Going over and above to remedy a mistake shows your willingness to retain customers. It also lets existing and potential customers know that you have an excellent follow-up service.
Don’t be afraid of making mistakes. If you fear this possibility, you’re more likely to act dishonestly and stray from doing the right thing. It’s great to strive to be the best but it’s also great to acknowledge where you might be wrong. As long as you have a solid action plan in place that will turn a negative into a positive, you should have nothing to worry about.
Word travels fast
We live in an age where information travels extremely fast. Even before the internet, word of mouth has always been one of the strongest marketing tools.
Your level of honesty in business will be quickly portrayed online so you want to make sure your integrity shines through for every customer.
There are so many areas where customers can place reviews. You need to be on the ball to respond to these whether the review is good or bad. Review sites give customers a place to assess how well you react to mistakes, so always aim to do the right thing.
With or without the internet, word travels fast.
It might be as simple as a casual chat with friends about the service you provided; why or why not to choose your business, what it was they liked or didn’t like about your services.
If you retain a high level of honesty in business, this will shine through in your reputation.
If there’s one thing we pride ourselves in here at Unique Services, it’s giving our clients the exact results they require.
We will always be honest with our customers and put a lot of preparation into each job to ensure we get it done right, first time.
We are not afraid of improving our processes to meet the needs of our clients. If there is something our clients require that is out of the scope of our work, we will do everything we can to try and achieve this for them.
Our team all share the same positive work culture and wholeheartedly believe in the services we provide.
Taking immense pride in the work we do, we treat every job with the same high level of integrity.
If you’re looking for an honest company for industrial and commercial cleaning or painting, call us today.